• Custom Pet Embroidery

    Turn your pet’s photo into a one-of-a-kind embroidered keepsake.
    Our artists create custom designs on apparel, bags, and more.

  • Shipping & Payment

    We ship across Canada and the U.S., with orders processed in 3–7 business days.
    Enjoy secure checkout and free shipping on orders over $128 CAD / USD.

  • Returns / Refunds

    Your satisfaction matters to us — all custom designs are reviewed before production.
    Personalized items are eligible for returns only in the case of manufacturing defects.

Support FAQs

Orders & Support

Do you offer FREE gift wrapping and cards?

Yes! We provide free gift wrapping and a card. We can handwrite your message or include a blank card. Just add your message at checkout

How long does it take to make and ship?

Production takes 3-7 days. Shipping within Canada and to the US takes 3-10 business days (may be longer during holidays).

What kind of photo should I provide?

Please provide a clear, front-facing photo with good lighting that shows your pet's fur colors and details. Not sure if your photo works? Contact us and we'll help you choose the best one!

Can I add my pet's name or small icons?

Yes! We can add names and small icons (stars, hearts, moons, etc.). Just note it in your order.


Please note: Hats can only be embroidered with a pet portrait — names and icons are not available.

Croissant bags cannot include embroidered names, but small icons are welcome.

Will I see the design before production?

Yes! We'll send you photos of the test embroidery for approval before completing your order. You can request adjustments to make it perfect.

 How many revisions are included?

Up to three revisions. We recommend sharing all your feedback at once when you receive the test photos so we can perfect it for you!

Can you embroider multiple pets on one item?

Yes! We charge extra for more portraits as multiple pets require a larger design area and additional time.
Contact us with clear photos of each pet, and we'll create something beautiful.

Please note: Hats and croissant bags can only accommodate one pet portrait due to size limitations.

Can I reorder the same design? Is there a discount?

Absolutely! We keep all design files on record. Contact us at info@pawsnap.ca for a special reorder discount code.

What types of pets can you embroider?

We can embroider pets such as dogs, cats, birds, rabbits, hamsters, chinchillas and more! Unsure if your pet is suitable? Send a photo to info@pawsnap.ca and we'll respond promptly.

Will my design be used by others?

No. We keep all design files strictly confidential to ensure your piece is uniquely yours.

Support FAQs

Shipping & Payment

Where are your products made and where do you ship?

All products are designed and made in Toronto, Canada. We ship to Canada and the USA.

How long does shipping take?

Canada: 2–5 business days. USA: 4–10 business days. Times may vary based on local carrier conditions.

What if shipping is delayed?

Delays may occur due to holidays, weather, or unforeseen circumstances. We'll monitor your tracking and assist if needed. Thank you for your patience!

Can I pay for faster shipping?

We don't typically recommend it. Express shipping can cost significantly more (e.g., $40 vs. $10) but only saves about one day. However, if you have a strict deadline, contact us and we can arrange faster options.

What if I submitted incorrect information (pet name, address, etc.)?

Contact us immediately at info@pawsnap.ca and we'll do our best to help resolve it.

Support FAQs

Returns / Refunds

Can I get a refund if I change my mind?

Yes, with conditions based on production stage:

  • Before design starts: Full refund
  • Design in progress or completed: 50% design fee applies
  • After embroidery is finished: No refunds (custom-made product)

Thank you for understanding!

Do you accept returns or exchanges?

No, due to the custom nature of our products. However, if there's a quality issue or shipping damage, contact us immediately and we'll resolve it. We confirm all details with you before shipping to ensure accuracy.

Can I change the photo after ordering?

We begin designing within one day of receiving your order. Contact us immediately if you need to change the photo. Once design has started or is completed, photos cannot be changed.